mywin161 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights as a player under applicable data protection frameworks.
The key points of how mywin161 handles your personal information — full legal text follows below.
We collect registration details, identity documents for KYC, payment information, device and browser data, and game activity logs. We collect only what is necessary to operate the platform and comply with legal obligations.
All data is encrypted in transit using TLS 1.3 and stored in access-controlled environments. We apply the same security standard used by major Malaysian banks — Maybank, CIMB, and Public Bank use equivalent encryption for their online services.
We share data only with licensed payment processors (TnG eWallet, Boost, FPX providers), KYC verification services, game studios, and regulatory authorities. We never sell your personal data to advertisers or third-party marketers.
We use essential cookies for platform functionality and session management. Analytical cookies help us understand how players use mywin161 so we can improve it. No advertising cookies from third-party ad networks are placed.
You have the right to access, correct, and request deletion of your personal data. You can also object to certain processing and request data portability. Contact our support team via live chat to exercise any of these rights.
We retain personal data for as long as your account is active and for the period required by our operating licence obligations — typically five (5) years after account closure. Data no longer required is securely deleted.
This Privacy Policy ("Policy") describes how mywin161 ("mywin161", "the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("Player", "User", "you") who access or use the mywin161 online gaming platform at mywin161.net, including all associated services and features. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein. This Policy is incorporated by reference into the mywin161 Terms and Conditions.
1.1 mywin161 is committed to protecting the privacy and personal data of its players. We process personal data in accordance with applicable data protection legislation and the requirements of our international gaming authority operating licence, which mandates specific data handling obligations including anti-money laundering (AML) record-keeping and Know Your Customer (KYC) verification protocols.
1.2 This Policy applies to all personal data collected through the mywin161 website, mobile browser interface, and all associated customer support and communications channels. It does not apply to third-party websites or services that may be linked from or integrated with the Platform — including payment processors' own platforms.
1.3 We encourage you to read this Policy carefully. If you have questions about any aspect of how mywin161 handles your personal data, you may contact our Data Protection team via live chat or the contact details provided in Section 14.
2.1 mywin161 operates as the data controller for personal data collected through the Platform. As data controller, mywin161 determines the purposes and means of processing your personal data. Where third-party service providers process data on our behalf, they do so as data processors under written agreements that restrict their processing activities to our instructions.
3.1 Registration Data. When you create a mywin161 account, we collect your full name, date of birth, email address, mobile phone number (Malaysian mobile numbers in the format +60), and preferred username and password.
3.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and our operating licence requirements, we collect documentary evidence of identity — typically a copy of your Malaysian IC (MyKad) or passport — and proof of address. This data is processed to verify your identity before withdrawals are processed.
3.3 Financial Data. We collect information about your payment methods — including your Touch n Go eWallet account identifier, Boost account identifier, or FPX-linked bank account details — as well as your deposit and withdrawal transaction history on the Platform. We do not store full bank account numbers or card numbers on our systems; payment processing is handled by our licensed payment service providers.
3.4 Gaming Activity Data. We collect records of your gaming sessions on mywin161, including games played, bets placed, amounts wagered, game results, and session duration. This data is used for game integrity purposes, responsible gaming monitoring, and AML compliance.
3.5 Technical and Device Data. When you access the Platform, we automatically collect your IP address, browser type and version, operating system, device type, session timestamps, and cookies. This data is used for security monitoring, fraud detection, and platform performance analysis.
3.6 Communications Data. We retain records of communications between you and mywin161 customer support, including live chat transcripts and any emails exchanged. These records are used to resolve disputes, improve service quality, and comply with applicable record-keeping requirements.
3.7 Responsible Gaming Data. If you use mywin161's responsible gaming tools — including deposit limits, session time limits, cooling-off periods, or self-exclusion — we record your settings and the dates on which they were applied. This data is used to enforce your restrictions and cannot be used for marketing purposes.
4.1 mywin161 uses personal data for the following purposes:
4.2 mywin161 does not use your personal data for behavioural advertising or profiling by third-party advertising networks.
5.1 mywin161 processes your personal data on the following legal bases:
6.1 mywin161 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances:
6.2 All third-party data processors engaged by mywin161 are contractually required to process personal data only for the purposes for which it was shared and to implement appropriate technical and organisational security measures.
7.1 mywin161 uses cookies and similar technologies to operate the Platform and improve the player experience. We use the following categories of cookies:
7.2 We do not use advertising or tracking cookies from third-party advertising networks. You may manage non-essential cookie preferences through your browser settings; however, disabling essential cookies will impair your ability to use the Platform.
8.1 mywin161 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 While mywin161 applies industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your mywin161 login credentials and for notifying us immediately if you suspect unauthorised access to your account.
9.1 mywin161 retains personal data for as long as your account remains active and for the following periods thereafter, as required by applicable legal and licence obligations:
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
10.1 Subject to applicable law and the conditions of our operating licence, you have the following rights regarding your personal data held by mywin161:
10.2 To exercise any of these rights, contact the mywin161 Data Protection team via live chat from your account dashboard. We will respond to verified requests within thirty (30) days.
10.3 Please note that certain rights are subject to limitations — in particular, we cannot delete data that we are legally required to retain under AML record-keeping obligations, and we cannot transfer accounts under self-exclusion.
11.1 mywin161 may transfer personal data to third-party service providers located outside Malaysia in connection with payment processing, KYC verification, and game delivery services. Where such transfers occur, mywin161 ensures that appropriate safeguards are in place — including contractual data processing agreements that impose equivalent data protection obligations — before any transfer is made.
12.1 mywin161 is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account, delete the personal data to the extent permitted by legal retention obligations, and report the matter to relevant authorities where required.
12.2 If you believe that a minor has registered on the Platform, please contact our support team immediately via live chat.
13.1 mywin161 may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or Platform features. The "Last Updated" date at the top of this document reflects the date of the most recent revision. Where changes are material, we will notify registered players via the Platform or by email to the registered address at least seven (7) days before changes take effect.
13.2 Continued use of the mywin161 platform following notification of changes constitutes acceptance of the revised Privacy Policy.
14.1 If you have questions, concerns, or complaints regarding this Privacy Policy or mywin161's data processing practices, please contact our Data Protection team via live chat from your account dashboard. Our support team is available 24 hours a day, 7 days a week, and aims to respond to data protection enquiries within five (5) business days.
14.2 You may also contact us by email at: support@mywin161.net — please include "Privacy Enquiry" in your subject line.
Questions about your mywin161 account data? Our support team is here 24/7.
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